CloudPlay

Support

If you want to reach us for any reason, just email support@cloudplay.fm and we'll be in touch.

You can also tweet @CloudPlayFM or post on Facebook to grab our attention.

Frequently Asked Questions

  • Does CloudPlay support iTunes Match? Not at this time. Apple doesn't provide a way for third-party developers to stream or download tracks from iTunes Match on Mac OS X.
  • Why can't I play music from my iTunes library?

    Due to an OS X bug, most likely your music library (and all your music files) are not in the standard location. This can also happen if your iTunes library was created with an older version of iTunes. Please ensure that your iTunes library location (see Preferences → Advanced) is set to /Users/your login/Music/iTunes/iTunes Media and that all of your music files are moved into /Users/your login/Music/iTunes/iTunes Media/Music. Note that if you change this in iTunes, it may not actually move the files into the new location, even if you ask it to.

    We understand that this is inconvenient, especially if your music is stored somewhere else like on an external hard drive or a network volume. A future CloudPlay update will resolve this issue. Thanks for understanding.

  • Will it work with Grooveshark, Spotify, Rdio, etc.? At this time, CloudPlay supports search and playback of music from iTunes, YouTube, SoundCloud, exfm, BandSoup, Official.fm, Jamendo, and Console.fm. We know you're anxious to know about other services, so stay tuned!
  • Does it support AirPlay? On Mac OS X 10.8 (Mountain Lion) and later, you can use the built-it AirPlay support to send sound output from your system over AirPlay to a receiver. On OS X 10.7 you can use one of the many third-party AirPlay senders.
  • Can I import playlists from other sources? Not yet, but this is one of the most requested features and is currently in development.
  • What about feature X? Email or tweet us! Most likely, it's already on our massive TODO list, so the more people that contact us, the better we know how to prioritize what to work on next.